On April 14 at 1:30 the American Legion Post #81 in Lake Havasu City will host an Honor Flight send-off for Rosamond (Ros) Naylor.

Ros is a Marine Corps veteran who served during WWII.

Please join us in thanking her for her service and making her Honor Flight send-off a very special occasion.

If you have any questions, please contact Gina Kelly at Prestige Assisted Living. Phone: 928.302.9141

Boots to Business



April 7, 2017
Good morning Everyone,
I attended a seminar  yesterday.
Edward (Ed) Molina, the Arizona Director of the Veterans Business Outreach Centers, had a seminar at the Mohave Community College in Kingman. Mr. Molina’s goal was to inform Active military, Veterans and their spouses that there are programs available to assist them to make the transition from BOOTS TO BUSINESS.

If you have had thoughts and the passion to start your own business and didn’t know where to turn for help, the Arizona VBOC​, ​the SBA​ and SBDC*​ will provide help in the following areas:

  • Business training
  • Counseling
  • Mentoring
  • Access to Capital
  • Contracting Opportunities
  • And more
Also, if you have already started your own business and need help, it is available.

Our VBOC ​and SBDC* Director in Lake Havasu City is Mr. Mark Retersdorf. He works out of the Mohave Community College, Lake Havasu City. 

Contact information:
If you have any questions feel free to call Mark. He’ll be glad to assist you.

Don’t Get Fouled by Ticket Scams During March Madness

Don’t Get Fouled by Ticket Scams During March Madness

(Lake Havasu City, AZ – March 16, 2017) Large sporting events, such as March Madness, draw massive crowds with consumers looking to score a ticket to their favorite game. Considering the high desirability of these tickets, fans will often have to resort to the secondary resale market. Scammers take advantage of fans looking for great deals by capitalizing on tickets that may not even exist. Before printing brackets and mapping out a schedule, know what to look for when purchasing highly desirable tickets. Better Business Bureau (BBB) offers tips to avoid buying fake tickets and missing out on a great game.

To avoid ticket scams during March Madness, BBB shares tips for buying tickets:

  • Consider the source. Know the difference between a professional ticket broker (a legitimate and accredited reseller), a ticket scalper (an unregulated and unlicensed ticket seller), and a scammer selling fraudulent tickets.

  • Buy from secure sites.  Use secure sites such as StubHub.com, SeatGeek and Vivid Seats for second-hand purchases. When buying online, look for the lock symbol and/or an “s” in “https:” to make sure a secure connection is in place before sharing payment information. Don’t click on email links or online ads, as scammers often create web sites that look very similar to well-known companies.

  • Know the refund policy. Understand the terms and conditions of the ticket seller. Sellers should disclose seat numbers and reference a seating chart. If tickets are not available immediately, seller should state an exact date and time when they will be shipped or ready for pickup.

  • Use a credit card. If possible, use a credit card to purchase tickets. Most credit cards offer additional protection and recourse should there be a problem with a purchase. Wire transfers and cash purchases are hard to track and recover if tickets turn out to be fraudulent.

  • Don’t fall for flashy ads. Online searches will likely result in advertisements for cheap tickets. Use good judgment; some ads might be scams, particularly if prices are extremely low.

  • Verify tickets. For peace of mind, verify tickets before purchasing. Visit the arena where the event will be held and present tickets at “Will Call” (customer service) where they will be able to verify legitimacy.

When looking for trusted ticket sellers, visit bbb.org. In Arizona, there are seven BBB Accredited providers ready to help you find tickets.

NOTE: The National Association of Ticket Brokers is a BBB National Partner. We thank them for their assistance with this tip.

BBB Names 2017 Board, Adds Four New Business Leaders

BBB Names 2017 Board, Adds Four New Business Leaders

(Lake Havasu City, Arizona – February 15, 2017) Better Business Bureau Serving Central, Northern and Western Arizona (BBB) welcomes new industry expertise to its 2017 board of directors ranging from law enforcement and security to commercial cleaning and health and wellness.

David Lorenz, vice president and commercial relationship manager with First Fidelity Bank is BBB’s 2017 chairman, while Ken Bonham, partner at Lucid Agency, serves as vice chair. Mike Bontrager with Adolfson & Peterson Construction, Carrie Young with SRP and Gary Sneed with Desert Schools Federal Credit Union complete the board’s executive committee.

“Thanks to strong board leadership, our BBB relocated to a 30,000 foot campus in Central Phoenix last February. In the last year, we’ve become a meeting destination for local businesses and have created nearly 40 new jobs,” BBB President/CEO Matthew Fehling said. “I could not ask for a more engaged group of professions to help BBB ‘move the needle.”

Additionally, four Arizona business leaders join the 33-person, nonprofit board bringing diverse industry expertise. New BBB board directors include: 

  • Kim Anderson-Matich, CEO, Anderson Security Agency, Ltd.

  • Michael Kurtenbach, Executive Assistant Chief, Phoenix Police Department

  • Cheryl Lewis, Vice President of Corporate Affairs, Isagenix

  • Chris Sharfner, Owner, C & J Professional Cleaning Services

Organizations and expertise also represented on BBB’s 2017 board include:

Ashley Furniture Homestores


Commit Agency

Cox Communications

CRC Broadcasting

Cue Financial Group, Inc.

Dircks Moving Services  

Donley Service Center

Ignite Creative Services  

John’s Refrigeration Heating and Cooling   

JLS Consulting

La Campesina Radio  

Mu Shu Asian Grill


Reveal Concepts Co.

Shadow Mountain Auto Service  

Shamrock Foods

Snell & Wilmer

Sonora Quest Laboratories    

Sun Devil Auto  

Triad Consulting Corporation   

U.S. Postal Inspection Service

Yates Buick GMC  

Y Scouts

“It is a highlight of my professional career to serve as board chairman for the Greater Arizona Better Business Bureau in 2017.  Matthew Fehling is an empowering leader surrounded by a staff of uniquely talented, hardworking team members. Likewise, BBB is supported by a board of experienced Arizona business leaders who really care to make a difference for consumers and businesses in the community,” Lorenz said.  


For more information or to schedule an interview with a BBB spokesperson, please contact Elaine Cullen at 928-302-3701 or ecullen@arizonabbb.org.

About Better Business Bureau Serving Central, Northern & Western Arizona

For more than 100 years, Better Business Bureau (BBB) has been helping people find businesses, brands and charities they can trust. In 2016, people turned to BBB more than 172 million times for BBB Business Reviews on more than 5.3 million businesses and 11,000 charities, all available free at bbb.org.  Incorporated locally in 1938, BBB serving Central, Northern and Western Arizona serves 10 counties through its campuses in Phoenix, Lake Havasu City, Prescott and Yuma, supported by over 11,300 BBB Accredited Businesses. Businesses that earn BBB Accreditation contractually agree and adhere to high standards of ethical business practices. BBB provides objective advice, free business reviews and charity reports, and educational information on topics affecting marketplace trust.

Churches “Praying” for Resolution: Claim to Have Lost Thousands to Custom Church Interiors, LLC

Churches “Praying” for Resolution

Claim to Have Lost Thousands to Custom Church Interiors, LLC

(Lake Havasu City, AZ – January 25, 2017) Churches in Arizona, Arkansas, California, Colorado, Oregon and Texas report losing more than $250,000 collectively after ordering pews, chairs, carpet, and other items and services from Phoenix-based Custom Church Interiors, LLC.

Better Business Bureau Serving Central, Northern and Western Arizona (BBB) has received 12 complaints against Custom Church Interiors, LLC. According to complaints, Custom Church Interiors, LLC failed to deliver products and/or complete projects after collecting deposits ranging from $8,000 to $110,000.

Complaints received by BBB claim the company was initially responsive when first contacted by church representatives to inquire about products and services – and in other contact leading to contract signing and deposit collection. However, after contracts were signed and deposits were collected, complainants allege Custom Church Interiors, LLC became hard to reach, and in many cases, didn’t return phone calls or emails about pending orders. Complainants further alleged when successful in contacting Custom Church Interiors, refunds promised were not received.

“Our church ordered chairs in April with an expected delivery date of June,” stated a complainant. “Gave him a deposit of $10K. Started calling in June, July, August with numerous calls left on his cell and office number, with not one return(ed) call at all. Stopped by the office…and he said there was no chance he could deliver on the chairs and would refund our money. Gave his word he would call me on Monday with a payment plan. No call from him, and again left numerous calls and texts to his numbers.”

BBB attempted to contact the company numerous times to address the pattern of complaints. At the time of this release, the company’s website (customchurchinteriors.com) was inactive, phone numbers appeared to be disconnected, and Custom Church Interiors, LLC had not responded to BBB’s requests for information concerning consumer complaints. The company has earned an “F” rating with BBB for failure to respond to 12 complaints and failure to resolve the underlying cause(s) of a pattern of complaints.