Businesses: Navigating the Coronavirus Crisis

With the first confirmed case of coronavirus (COVID-19) in Lake Havasu city, it’s more important for the public to remain calm, educated and prepared. Better Business Bureau (BBB) is committed to help business owners manage the current situation regarding the coronavirus (COVID-19), which is currently disrupting supply chains, customers and the lives of employees. It’s important take proactive measures for the health and safety of everyone.

BBB recommends the following tips for businesses in handling customer, employee and business relations in light of coronavirus concerns:

Customer Relations

Maintain customer relationships. Communicate how your business is adjusting by promoting health safety while continuing to serve customer needs. You may wish to utilize social media posts and/or email blasts to keep your customers informed. Reassure them by making it a priority to let them know you and your employees are following a strict program of recommended health protocols.

Demonstrate commitment. Use simple tactics such as using hand sanitizer in front of your customers. Explain that you are taking this precaution to protect their health.

Use technology. Tools such as FaceTime, Zoom and Google Hangouts are one way to reduce the need for “in person” meetings with customers or vendors. They also help reduce the exposure and spread of the virus.

Employee Relations

Set the example. Wash your hands. Sanitize high contact areas. Cover any cough or sneeze. Stay home if you have any flu or cold symptoms.

Minimize risk. Avoid shaking hands. Consider another type of friendly greeting and explain that shaking hands may contribute to the spread of the virus.

Set office expectations. Review human resource policies and communicate office expectations so everyone understands what they are to do or not do when working with co-workers. If employees are working from home, consider using social media, internal messaging and emails to keep them engaged and make them aware of any changes.

Educate employees. Beware of phishing emails, robocalls or text messages related to the coronavirus. Encourage them to report all suspicious activities to BBB Scam Tracker.

Business Relations

Maintain a positive reputation. Refrain from doing anything that looks like your business is taking advantage of the crisis. Do your best to keep prices, services and business as usual with provisions to prevent the virus from spreading.

Promote honesty. This is the time to act as a calming and reassuring partner to your customers, vendors and employees – not fuel unfounded fears. Continue advertising your company’s services and consider adding a reference to the public health protocols you are taking to stem the spread of the virus.

Be realistic. Be honest with customers regarding timelines and product availability. Stay in contact with vendors. Set realistic expectations if your delivery or service is impacted by illness or precautions. Many customers will understand and respect the actions your business is taking, and appreciate you taking the situation seriously.

Communicate effectively. Communicate immediately with your customers if you’re unable to fulfill commitments rather than upsetting or disappointing them.

Stay informed. Demonstrate purpose and support for your community. Stay up to date on the latest information by following reliable sources of information: Federal Trade Commission, Centers for Disease Control, U.S. State Department Travel Advisories, Department of Labor, and World Health Organization.

For more information or to schedule an interview with a BBB spokesperson, please contact Kryistyna Hook at 928.302.3701 or kryistyna.hook@@bbbcommunity.org. For more information regarding hoe BBB is supporting businesses throughout the Coronavirus (COVID-19) crisis, visit https://www.bbb.org/coronavirus-business/ and BBB.org/Coronavirus.

Reprinted with permission of Better Business Bureau serving the Pacific Southwest, Copyright 2020.

Lake Havasu Hospitality Association COVID-19 Information Update

Mayor Sheehy Declares Existence of a Local Emergency.
Here is the information regarding this.

  1. Asking us, the citizens of Lake Havasu to Follow the guidelines provided by the CDC for social distancing, avoiding groups of 10 or more people, practice good personal hygiene by washing your hands regularly and covering your mouth when coughing or sneezing and stay at home when it’s an option.  The focus is to flatten he spread of COVID 19 and to stop the spread of this virus and keep our hospitals from being overwhelmed and maximize available funding.
  2. All restaurants, bars, cafes, coffee houses, retail food facilities, and other similar business and establishments are asked to take measures to implement social distancing and increase the use of delivery service, drive through service, pick up delivery, drive through window service and use precautions in doing so to prevent the possible exposure of COVID-19.
  3. The mayor has been in contact with Governor Ducey, Senator McSally, and Senator Sinema’s office to push for small business support during this time.
  4. Supply chains have confirmed they are intact.
  5. Remain calm and do not over purchase so everyone may get the needed supplies they require.

UNEMPLOYMENT FILING AND OTHER INFORMATION:

Radio Central urges everyone to remain calm and practice good hygiene and social distancing. We will make it through this. Thank you. 

KNTR Talk Hosts Dominate “Heavy Hundred”!!

The editors of TALKERS magazine, with input from industry leaders, present the 100 Most Important Radio Talk Show Hosts in America – known as the “Heavy Hundred.”

KNTR Talk 106.3 FM is proud to announce that three of the top five talk radio hosts listed on the “Heavy Hundred” are featured on “The Voice of the Free.” In fact, 8 of the top 35 shows on this coveted list air on KNTR Talk.

For a complete list of the TALKERS “Heavy Hundred,” click here.

An Important Announcement for All Veterans…

Until further notice and beginning immediately, the AZ@WORK office located at 228 London Bridge Road in Lake Havasu City will be closed on Wednesdays and Fridays, but if you need veteran employment services on one and/or both of those days, and I am available, I can schedule an appointment with you. I can then open the door for you so you can job search, use the computers, work on a resume, file a UI claim, and/or assist you with veteran employment services.

Sorry for the inconvenience but this is only a temporary situation.


Todd R. Baldwin
Veterans Workforce Specialist
Reemployment Assistance Administration

Phone: (928) 854-0351  Fax: 928-680-7849